RETURN & EXCHANGES
All sales final - no returns or exchanges. Due to the exclusive nature and high demand of the merchandise, all sales are final. Please check that your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. Stock is not available for size corrections and/or exchanges. If your item arrived damaged, please contact firstname.lastname@example.org within 30 days.
Once your order is shipped, you will receive a tracking number via email. Most orders will ship within 1 to 5 business days after your order is received. Business days are Monday - Friday, excluding USA Federal holidays. For domestic orders over $150 USD, your package will be shipped with 'Signature Confirmation' service.
INTERNATIONAL SHIPPING / CUSTOMS
You are responsible for all duties and taxes on your order. If you refuse a shipment from Roland Lifestyle, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Roland Lifestyle. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.
Depending on your country you will have the option to pre-pay your duties and taxes at checkout. This means you will not have to pay these fees when your order arrives, and we guarantee that you will not be required to pay additional costs upon delivery. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as: country of origin of the purchased product, local VAT rates, & Local import taxes.
Deliveries to some countries also have the option at checkout to not pay for the duties, taxes, and fees upfront. Instead, you agree to pay all applicable fees upon delivery. We cannot guarantee the cost of the fees upon delivery, as the fees are calculated by your local customs authority. It will be your responsibility to pay these charges if and when asked to by your local authorities.
INVALID OR INSUFFICIENT ADDRESS
If your items are returned because of an invalid or insufficient address we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.
We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (USPS, UPS, FEDEX, or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.
We have partnered with Route to offer package protection and insurance on your orders. By selecting Route+ at checkout your order will be protected from lost and stolen packages, as well as damage occurred during transit. If your package is damaged in transit or is lost/stolen, you will need to file a claim with Route. Once a claim is approved with Route you will either receive a replacement, or be reimbursed for the cost of the items. Route is available for both domestic and international orders. The cost of Route protection is calculated based on your total order value.
If you chose to purchase Route protection, you will receive an email from Route after your purchase with a link to file a claim, if needed. You can also file a claim through the Route app or via this link: CLAIM FORM.
If you choose to not purchase Route protection, Roland Lifestyle is not liable for lost or stolen packages.
Route Package Protection Policies Link
Sizing varies by style, so please read the product description or email email@example.com and we will provide you the item measurements.
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